Help 1142.1.1 - App Store

* Press 114 to report Fire & Explosion, Accidents for rescue.
* Press 113 to report violations on Security, Robbery and other violations.
* Press 115 to report medical emergency, traffic accidents.

You can call to each number above via Phone calls, Video calls, send Images and Chat directly with the competent authority.
- Press Report to report un-urgent cases with images and information to competent authority. You can take photos while making Report or choose available pictures from your phones.
- You will receive Incident Alarms, News on Fire & Explosion; Accidents, Security as well as Skills on Fire prevention & Rescue and Criminal Prevention.
- SOS to Relatives: enter 1 - 3 phone numbers of your Relatives in Settings of the app. Click this button to call for help. The phone will automatically dial and sends a message with location link to your Relatives.

Use manual page: https://help114sd.mobicall.vn/

Hotline for use guide: 0978.124.114

Help 114 app is the product of the scientific research project "Research and application of Positioning and Live Stream technology for fire command and rescue of Ho Chi Minh City Fire Police". HCMC Fire and Rescue Police (114) encourages people to install and trial use the app a few times after installation, even making calls to competent authorities via app to know well how to use the app in in emergency situations as well as know how to use other features of the app.

Version History Adding new SMS services provider for more reliable code delivery for app verification 2.1.1 04/29/2025 The app now uses Vietnamese map with the map functions and navigation to the incident sites.
Minor bugs have been fixed. 2.1.0 08/17/2024 - Add the feature to delete multiple selected pushes and delete all pushes so that users can delete old messages on their phones.
- Add the sections of Administrative Procedures (TTHC) and Law documents (VBPL) to provide users the updated stipulations.
- Fix time display error on pushes. 2.0.3 03/12/2024 - Add the feature to delete multiple selected pushes and delete all pushes so that users can delete old messages on their phones.
- Add the sections of Administrative Procedures (TTHC) and Law documents (VBPL) to provide users the updated stipulations.
- Fix time display error on pushes. 2.0.2 03/12/2024 Minor fixings and improvements 2.0.1 10/17/2023 - Supplement 2 emergency buttons of 113 and 115. 113 for citizens to report violations on Security, Robbery and other violations. 115 for citizens to ask for medical and accident assistance.
- Supplement News on Fire & Explosion; Accidents and Security. Supplement Skills on Fire prevention & Rescue as well as Criminal Prevention. 2.0 10/05/2023 - Add clickable article links to Push notifications so as to give more helpful information to users.
- Add shortest routing from users to accident location.

Note: Please do not erase the existing prefix +84 when you enter your phone numbers for verification. Please enter your full phone numbers after +84, e.g.: +840903123456. 1.9 11/10/2021 - Removeв SOS to Surrounding.
- Open Report's content from incoming Report notification.
- Change status of Report on Report Map: New: Red within the first 1 hour; then change to Blue. 1.8 08/15/2021 Add the functionality for Fire Prevention Authority (114) to review the sent Reports of users to approve or decline those reports. That aims to eliminate improper reports sent to other users. 1.7 03/17/2021 - 114 can now send incident notifications with images and videos to citizens.
- Only citizens within the set radius should receive incident notifications. 1.6 08/14/2020 We changed the names of some Report categories, including:
- Changed "Authority" to "Traffic Violations" so that Police and citizens can focus on the traffic violations to be reported and handled.
- Improved the wording of "Road" to "Traffic Accidents" and "Others" to "Other violations" for better understanding for users. 1.5 01/21/2020 fixed minor bugs 1.4 07/30/2019 Minor bugs fixed 1.3 04/11/2019 Improve video quality 1.2 04/01/2019 - Extended HCM Boundary
- Improved Facebook sharing
- Improved Report functionaity
- "SOS to Surroundings" notifications are more accurate now 1.1 09/07/2017 1.0 08/25/2017